We at BMC Air Filters Online pride ourselves on Quality, Service, and Price. Our mission is to ensure you have a pleasurable experience with us, so you can keep coming back. If for any reason, you do not find the answer you are looking for below, please do not hesitate to contact us.
Quality - Products designed by BMC Air Filters are of the highest quality. If for any reason you are not 100% satisfied we will gladly accept the product back within 7 days of receiving your product for a full refund. Please see our full Return Policy below for details.
Service - Our team members are experts in their field. We keep the majority of the parts on hand (special orders excluded). Having inventory on hand assures you of the utmost in service. Quality, Service, and Price, BMC Filters North America is proud to offer you the best guarantee in the market.
Products shipped by BMC Air Filters Online are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and BMC Air Filters Online immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or error in shipment must be reported within 7 days of order receipt.
International Orders
BMC Air Filters Online ships internationally. While browsing the site, simply put the items in your shopping cart and register with your local international address at the checkout screen. Once you register, our online store will calculate your shipping costs and if you agree, simply process payment for your order and we will ship accordingly. We at BMC Air Filters Online do our best to estimate International Shipping Costs. Due to the fact that we currently ship to over 100 countries it is at times difficult to estimate the exact shipping amount. We do our best to provide an accurate shipping quote, but at times the actual shipping costs may be higher. If the costs are substantially higher then we collected we will contact you with the revised shipping total. You will then have a choice of paying the addition fees or if you choose we will promptly issue you a full refund and cancel the transaction.
Please note, international orders may take up to 72 hours to be processed. If you have any questions regarding your shipping costs, please contact us directly at for a review of your shipping costs. If your order consists of multiple items please contact us for reduced shipping costs. Please note for some international orders, a reduction of shipping costs due to package size or necessary insurance, may or may not apply but we will definitely help if we can.
Customs and Duties Fees:
International customers are responsible for any and all additional custom fees/ taxes/ duties that may be imposed by the countries government that the order is shipped to. Please understand BMC Air Filters Online does not have any control over any governmental custom fees and/or taxes. Please check with your local government's import laws prior to placing your order if you are not sure of what these charges are.
By placing this order you agree to pay any and all duties / taxes / fees that may be charged by your government. You understand that BMC Air Filters Online does not collect any of these fees and is not responsible for paying any fees/ taxes that your government may change you for this shipment. You further understand and agree that if you choose to not pay the duties/ taxes/ fees that your government may impose the order will be returned back to BMC Air Filters Online. When this happens all returned shipping fees/ taxes/ tariffs will be charged to the original card holder and the person who placed the original owner. By purchasing the above products you are agreeing to these terms.
We endeavor to stock most of the filters we offer. The automatic shipment notification email you receive will identify backordered items and indicate the approximate date we expect to receive the item at our warehouse.
Special Orders:
Some filters/ intakes are made available on a Special Order basis. These are typically filters/ intakes with very low demand that we choose not to keep in inventory, or items that are custom built or built to order. These items are ordered solely to fulfill your order. As such, these items require a 100% non-refundable deposit at the time the order is placed. Because of the nature of Special Order items, your order cannot be cancelled once your order is accepted and deposit taken, nor can returns be accepted once the item has shipped.
We at BMC Air Filters Online value your satisfaction.
We back up every sale with our Satisfaction Guarantee: If you're not fully satisfied with our products we'll refund the purchase price*.
Please follow the instructions below carefully to ensure your return is accepted and processed promptly:
1. Returned item(s) must be in original condition, in original packaging, unused, uninstalled, unmarked and re-saleable, with all documentation and packaging intact to be eligible for refund or credit. Special Order or Custom Built Filters/ Intakes are not accepted for return.*
2. Call BMC Air Filters Online right away for a Return Authorization Number (RA#), with invoice in hand. BMC Air Filters Online will refuse unauthorized returns. A return authorization number will be provided for eligible returns.*
3. Include a copy of the original invoice in the box, including the completed return form included with the shipment. Write the RA# on the return form, and on the shipping label.
4. BMC Air Filters Online must receive returned items within 7 calendar days of your original receipt of the product to be eligible for a full refund. Items received between 8 and 20 days from date of receipt, or received without a copy of an Invoice, Return form and RA# are subject to a 20% re-stocking fee, and are eligible for store credit only. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customers expense. Unclaimed ineligible return items will be disposed of after 30 days.*
5. Send your package pre-paid, insured and traceable to:
BMC Air Filters Online
Attn: Returns Department
2716 Dawson Ave
Signal Hill, CA USA 90755
Please package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit. No Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD", nor do we pay outgoing freight charges. Please allow up to 14 days for your return to be processed and credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement (depending on your CC Billing Cycle). Refused shipments returned to BMC Air Filters Online do not automatically qualify for credit.
Quality - Products designed by BMC Air Filters are of the highest quality. If for any reason you are not 100% satisfied we will gladly accept the product back within 7 days of receiving your product for a full refund. Please see our full Return Policy below for details.
Service - Our team members are experts in their field. We keep the majority of the parts on hand (special orders excluded). Having inventory on hand assures you of the utmost in service. Quality, Service, and Price, BMC Filters North America is proud to offer you the best guarantee in the market.
Shipping Information
Products shipped by BMC Air Filters Online are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and BMC Air Filters Online immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection.
Claims for missing items or error in shipment must be reported within 7 days of order receipt.
International Orders
BMC Air Filters Online ships internationally. While browsing the site, simply put the items in your shopping cart and register with your local international address at the checkout screen. Once you register, our online store will calculate your shipping costs and if you agree, simply process payment for your order and we will ship accordingly. We at BMC Air Filters Online do our best to estimate International Shipping Costs. Due to the fact that we currently ship to over 100 countries it is at times difficult to estimate the exact shipping amount. We do our best to provide an accurate shipping quote, but at times the actual shipping costs may be higher. If the costs are substantially higher then we collected we will contact you with the revised shipping total. You will then have a choice of paying the addition fees or if you choose we will promptly issue you a full refund and cancel the transaction.
Please note, international orders may take up to 72 hours to be processed. If you have any questions regarding your shipping costs, please contact us directly at for a review of your shipping costs. If your order consists of multiple items please contact us for reduced shipping costs. Please note for some international orders, a reduction of shipping costs due to package size or necessary insurance, may or may not apply but we will definitely help if we can.
Customs and Duties Fees:
International customers are responsible for any and all additional custom fees/ taxes/ duties that may be imposed by the countries government that the order is shipped to. Please understand BMC Air Filters Online does not have any control over any governmental custom fees and/or taxes. Please check with your local government's import laws prior to placing your order if you are not sure of what these charges are.
By placing this order you agree to pay any and all duties / taxes / fees that may be charged by your government. You understand that BMC Air Filters Online does not collect any of these fees and is not responsible for paying any fees/ taxes that your government may change you for this shipment. You further understand and agree that if you choose to not pay the duties/ taxes/ fees that your government may impose the order will be returned back to BMC Air Filters Online. When this happens all returned shipping fees/ taxes/ tariffs will be charged to the original card holder and the person who placed the original owner. By purchasing the above products you are agreeing to these terms.
Backorders
We endeavor to stock most of the filters we offer. The automatic shipment notification email you receive will identify backordered items and indicate the approximate date we expect to receive the item at our warehouse.
Special Orders:
Some filters/ intakes are made available on a Special Order basis. These are typically filters/ intakes with very low demand that we choose not to keep in inventory, or items that are custom built or built to order. These items are ordered solely to fulfill your order. As such, these items require a 100% non-refundable deposit at the time the order is placed. Because of the nature of Special Order items, your order cannot be cancelled once your order is accepted and deposit taken, nor can returns be accepted once the item has shipped.
Returns
We at BMC Air Filters Online value your satisfaction.
We back up every sale with our Satisfaction Guarantee: If you're not fully satisfied with our products we'll refund the purchase price*.
Please follow the instructions below carefully to ensure your return is accepted and processed promptly:
1. Returned item(s) must be in original condition, in original packaging, unused, uninstalled, unmarked and re-saleable, with all documentation and packaging intact to be eligible for refund or credit. Special Order or Custom Built Filters/ Intakes are not accepted for return.*
2. Call BMC Air Filters Online right away for a Return Authorization Number (RA#), with invoice in hand. BMC Air Filters Online will refuse unauthorized returns. A return authorization number will be provided for eligible returns.*
3. Include a copy of the original invoice in the box, including the completed return form included with the shipment. Write the RA# on the return form, and on the shipping label.
4. BMC Air Filters Online must receive returned items within 7 calendar days of your original receipt of the product to be eligible for a full refund. Items received between 8 and 20 days from date of receipt, or received without a copy of an Invoice, Return form and RA# are subject to a 20% re-stocking fee, and are eligible for store credit only. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customers expense. Unclaimed ineligible return items will be disposed of after 30 days.*
5. Send your package pre-paid, insured and traceable to:
BMC Air Filters Online
Attn: Returns Department
2716 Dawson Ave
Signal Hill, CA USA 90755
Please package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit. No Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD", nor do we pay outgoing freight charges. Please allow up to 14 days for your return to be processed and credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement (depending on your CC Billing Cycle). Refused shipments returned to BMC Air Filters Online do not automatically qualify for credit.
